Firewall Open Ports

Note:

Start service

  1. Connect Service builds up network and relays data.
  2. Manage Service sets up teams and manages license.
  3. User Service manages fundamental data such as project and organization.
  4. Message Service manages messages.
  5. App Service manages data for extensions.
  6. File Service manages document data.
  7. Gaaiho MQ Service is for service network and message forward.
  8. Voice Call Service provides built-in voice call service.

Web Page Not Displayed Correctly

Typically happens to IE browsers, please refer to the following steps for solution：
  1. Select "Tools" > "Internet options", to open the Internet Options window.

  2. Select "Security" > "Trusted sites" > "Custom level", and another pop-up window will appear.

  3. Select "Active scripting" > "Enable".and click "OK" button.

  4. In Internet Options pop-up window, select "Security" > "Sites", a pop-up list window will appear.
  5. Add the IP address of Teampel server as a trusted site.

  6. Refresh web page for the changes to apply.Use "Compatibility View" if it still displays incorrectly.

Reboot cause Teampel services to stop

There are two solutions:

  1. We recommend using applications to start/stop services because it has better compatibility with system.
    • Start services:Select Start > All apps > Teampel > Teampel Server Startup.
    • Stop services:Select Start > All apps > Teampel > Teampel Server Shutdown.
  2. Alternatively, using commands and scripts can also start/stop services, but might not work on certain systems (e.g. Windows Server 2008 Datacenter)
    • Installation service:Run the script of installation service "[install path]/bin/service_install.bat".
    • Start servicesRun the script of service startup "[install path]/bin/service_start.bat".
    • Stop servicesRun the script of service shutdown "[install path]/bin/service_stop.bat".
    • Uninstall service:Run the script of service un-installation "[install path]/bin/service_uninstall.bat".

For Linux, please use the following commands:

Teampel Server (SQLite) backup and migration

You are able to create a backup of data in Teampel Server Lite and migrate it to the MySQL edition.

  1. Database backup
    • Create a backup of SQLite database
      1. Select "Start" > "All Programs" > "Teampel" > "Teampel Server Shutdown".
      2. Create a backup of “[Teampel Server Lite installation path]/bin/teampel.db”。
    • Migrate SQLite data to MySQL of TP Server
      1. Move teampel.db in [Teampel Server Lite install path]/bin to [Teampel Server install path]/bin.
      2. Select "Data" > "Data Import".
      3. Click "Import SQLite data" button.
  2. File backup
    3. Create a backup of the folder [Teampel Server Lite installation path]/bin/data, the profileGaaihoSvrSetting.xml, and the license fileteampel.license.ztl.

TP Server (MySQL) backup and migration

  1. Database backup
    • Backup MySQL data of TP Server (windows)
      1. Shut down TP Server service. Select "Start" > "All Programs" > "Teampel" > "Teampel Server Shutdown".
      2. Select “Start” > “All Programs” > “Windows System” > “Command Prompt” (Windows 10) to open“Command Prompt” window and enter the bin folder of the MySQL installation path.
      3. Enter command “>mysqldump.exe -uroot -p --routines db_teampel > d:/db_teampel_backup.sql” and press enter.
    • Migrate MySQL data of TP Server (Windows)
      1. Shut down TP Server service. Select "Start" > "All Programs" > "Teampel" > "Teampel Server Shutdown"
      2. Select “Start” > “All Programs” > “Windows System” > “Command Prompt” (Windows 10) to open“Command Prompt” window and enter the bin folder of the MySQL installation path。
      3. Create new database:
        • >mysql -uroot -p
        • mysql>CREATE DATABASE IF NOT EXISTS db_teampel CHARACTER SET utf8 COLLATE utf8_general_ci;
        • mysql>quit;
      4. Restore data:
        5. Enter the following command into “Command Prompt” >mysql.exe -uroot -p --default-character-set=utf8 db_teampel < d:/db_teampel_backup.sql”and press enter.
    • Backup MySQL data of TP Server (Linux)
      1. Shut down TP Server service. Run "[TP Server install path]/bin/teampel_stop.bat".
      2. In the Command Prompt window enter "$mysqldump -uroot -p --lock-all-tables --routines db_teampel > /home/db_teampel_backup.sql" and press 'Enter' key.
    • Migrate MySQL data of TP Server (Linux)
      1. Shut down TP Server service. Run "[TP Server install path]/bin/teampel_stop.bat"
      2. To create new database, in the Command Prompt window enter "mysql>CREATE DATABASE IF NOT EXISTS db_teampel CHARACTER SET utf8 COLLATE utf8_general_ci;" or "$mysql -uroot -p < common/app/SQL/db_database.sql" and press 'Enter' key.
      3. Migrate data to the new database and enter a command line: "$mysql -uroot -p --database db_teampel < /home/db_teampel_backup.sql" and press 'Enter' key.
  2. File backup
    3. Create a backup of the folder [Teampel Server installation path]/bin/data, the profileGaaihoSvrSetting.xml, and the license fileteampel.license.ztl.

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